Professional Standards and Risk Management

badgeCalendar Years 2005-2011
Status Report

Citizen Contacts vs. Administrative Investigations

The following chart provided is probably the most compelling and convincing demonstration that the employees of the Hanover County Sheriff's Office are providing a high level of customer service to the citizens of Hanover County. This is demonstrated by comparing the number of citizen contacts (any and all) to the number of Administrative Investigations or complaints received by the Office of Professional Standards & Risk Management.

Category
2011
2010
2009
2008
2007
2006
Calls for Service 46,787 43,136 40,622 42,339 41,061 38,325
Traffic Stops 31,645 33,881 38,207 36,663 30,917 29,368
Park, Walk, & Talk 41,622 46,971 51,325 45,822 40,515 35,822
Crime Prevention Contacts 16,224 16,027 48,906 24,686 26,408 21,227
Senior Visits 573 529 503 337 321 471
School Lunch Visits 464 472 583 680 537 431
Open Doors Located 466 549 439 413 509 263
Funerals Escorted 381 374 330 352 349 386
Self Initiated Calls 31,471 25,687 30,033 29,469 21,412 14,881
Field Interview Cards 1,347 1,290 1,620 1,661 1,454 1,003
         
TOTAL CONTACTS 170,980 168,916 212,568 182,422 163,483 142,177
# Of Administrative Investigations 20 37 39 35 29 22
             
# of Citizen Contact per Investigation 8,549.00 4,565.30  5,450.46 5,212.06 5,637.34 6,462.59
% of Citizen Investigations per Contact 0.012 0.022 0.018 0.019 0.018 0.015